**How Can I Cancel an Item or Order?**
If your order status is still listed as “Open,” you can request a cancellation by navigating to the “My Orders” section under “My Account.” Click on the “Cancellation request” link, fill in the required details, and submit your request. We will review your cancellation and respond to you via email or phone.

**Delivery Time Expectations**
We provide an estimated delivery date and time for all orders. If we are unable to meet this timeline, we will contact you to discuss alternative arrangements. Once your order has been shipped from our factory or warehouse, you will receive an email confirming the delivery date. For orders with multiple products, you may receive separate shipping emails with specific delivery details. Please note that your order may be delivered to multiple locations. If your delivery does not arrive within the expected timeframe, please contact us.

**What Are the Shipping Costs?**
All prices on our website include free shipping within Mainland UK. This covers transportation, packaging, and insurance, ensuring fast and reliable delivery with no additional charges.

**What Delivery Options Do You Offer?**
Depending on the size of your order, we may deliver it via courier or our own vehicles to your specified UK address. Alternatively, you can choose to collect your used forklift truck from one of our used equipment centers.

**Can I Have Products Delivered Abroad?**
Currently, we only ship products to locations within the UK.

**What Warranty Applies to Your Products?**
Our products come with varying warranty periods. New products are covered by the manufacturer’s warranty, details of which can be found on the individual product pages. For used forklift trucks, we offer a special warranty based on the classification of the equipment. For more information on warranty periods for used machines, please refer to the relevant page on our website.

**How Do I Redeem My Voucher?**
To redeem a voucher, add your desired products to the shopping cart and click on the cart icon to view your order. On the first page of the order overview, you’ll find a field labeled “A voucher.” Enter your voucher code here and apply it to your order.

**What Payment Options Are Available on the STILL.shop?**
We offer several payment methods on the STILL.shop, including:
– Invoice
– Credit Card
– PayPal

If you encounter an error during credit card authorization, please ensure that your billing address matches the address associated with your credit card. Double-check the security code and billing details before resubmitting your payment.

**Can Private Individuals Shop on Your Online Shop?**
Our online shop is exclusively for businesses and tradespeople located in the UK. Unfortunately, private individuals are not eligible to make purchases.

**What Happens After I Click “Pay Order”?**
Once you’ve placed your order, you will receive an immediate email confirmation with all the order details. A few days later, you’ll receive a second email containing the official order confirmation and an estimated delivery date.

**How Do I Find What I’m Looking for in the Shop?**
Use the top navigation bar to browse through categories and filter products based on your preferences. You can also sort products by relevance or price (ascending or descending). If you know the product name, use the search function to find it quickly. The search results can be further filtered and sorted to help you locate exactly what you need.